Website Terms & Conditions
The following are Terms & Conditions for the sale of goods that will govern any contract for sale entered into between  David Orton Limited T/A Ortons Audio Visual (The Company) on its website or websites  and  the person offering payment in exchange for goods (The Customer). Please read them carefully or print a copy for your future reference.

These Terms & Conditions do not affect your statutory rights.

General
1. The Company will only accept orders based on their 'Terms & Conditions'.
2. The Company and/or its agents will treat each order as an offer by you to purchase the goods subject to these Terms & Conditions. The Company's prices represent an 'Invitation to Treat' and can be amended or withdrawn at any time.
3. The right to refuse the supply of any goods will be at The Company's discretion.
4. The Company accepts orders on the basis that goods are subject to availability.
5. We may change our Terms & Conditions from time to time without prior notice.

Description of Goods
We want every customer to be happy with their purchase and enjoy their shopping experience with us. Therefore, every effort has been made to provide you with accurate details and information for the products shown on our site. If you should require any further information about a stock item, please call and we will be happy to assist you.
Because of the complicated technical nature of products, we are unable to give precise and reliable descriptions and specifications, but endeavour to give indications based upon interpretations of descriptions given by third parties.
The Company will not accept responsibility / liability for misrepresentations made by any third party whatsoever. 
Images shown on the website are for illustration purposes only and may not be representative of the product. For more information you may call our store on 01462 452248.

Price and Payment
The price you pay will be shown at the checkout payment point. However the Company may change the price if there are changes in the price charged to the Company by a supplier, changes in taxes or typographical errors.
Should the company have cause to adjust the price, you will be offered the opportunity to cancel the order before it is despatched.
The Company uses a secure payments system via PayPal which enables payment by most major credit cards.
Where an error on pricing has been made, and the order payment inadvertently processed, the Company will immediately issue a full refund of the incorrect amount processed.
Please be aware that store prices and website prices may vary.
Title and ownership of the goods will only pass to the purchaser when full payment has been received.
Order cancellation
If your order has been processed but not despatched, we will process a refund within seven days.
If the goods have been despatched, and you then decide to cancel the order, you must take reasonable and proper care and return them to the Company at your own cost. (Please see our refund policy).
Any order which is deemed to be a “special order” i.e. a non-standard line or a product modified by customer request cannot be refunded.

Secure Online Payment
The Company uses secure payments system and all transactions are encrypted on a secure server. Your Credit Card details are not visible or stored by us. The information is digitally scrambled making it unable to be intercepted by third parties.

Deliveries
We offer free delivery to the UK mainland. This is usually within 5 working days.
Carriers will deliver to a ground floor room provided that there is easy access.
Items delivered on pallets will be delivered to your doorstep only.
All goods MUST be checked for ANY SIGNS of damage BEFORE signing and any damage MUST be stated on the delivery form or electronic receipt machine.  Otherwise the Company shall not be liable for any losses charges or expenses whatsoever.

Premium next day or Saturday
Premium next day or Saturday deliveries can be arranged at extra cost by calling the store on 01462 452248.
The Company will endeavour to deliver within the stated times, but delays are sometimes outside the control of our staff. The company shall not be liable for any losses, charges or expenses incurred by any delay in delivery of the goods.
The Company must deliver ONLY to THE ADDRESS ON THE ORDER and deliveries CANNOT be left without a SIGNATURE. 
In the event that the goods are unable to be delivered due to the a signature not being available  from a person within the ORDER ADDRESS, then an extra charge will be levied for re-delivery.
Responsibility for the goods passes to the purchaser upon delivery.

Notification of claims – Required Action & Time Limit
If your goods arrive damaged, you must promptly inform by telephone to 01462 452248 or email returns@ortonsaudiovisul.com   Then inform the Company in writing within 3 days of delivery to David Orton Ltd.  6-8 Bancroft, Hitchin, Hertfordshire, SG5 1JQ. 
A member of staff will arrange for collection and replacement of the goods at no charge, or refund any monies paid for the goods.
IF YOU DO NOT TAKE THE REQUIRED ACTION, THE COMPANY SHALL ACCEPT NO LIABLILITY FOR THE GOODS SAID TO BE DAMAGED ON DELIVERY.

Privacy Statement
Ortons Audio Visual keeps all personal information strictly private, un-connected to the website in a separate password protected database.

The company use this information to help to provide a better service to our clients by ensuring that addresses, email addresses and telephone numbers are linked to products purchased.

In general, we do not pass on your information, except for manufacturers / suppliers to use for warranty purposes and to ensure that you are made aware of product changes or upgrades that may be of importance to you.
We may also pass on your details to insurers who may be involved in extensions of warranty beyond the standard manufacturers’ warranties.

From time to time we use client information for:

• Registration of warranties
• Make clients aware of special promotions
• Musical Evening events
• Competitions and Prize Draws
• Telephone, mail and store transactions
 
This Privacy Statement may be revised from time to time and will be posted on this website.

If you have any queries, please use our contact Us Page 

Product Guarantees 
The Company will supply goods that are free from defects in materials and workmanship for the minimum period of 12 months from the date of delivery (or longer if offered by supplier). This guarantee specifically excludes faults caused by accident, neglect, and misuse. Additionally, routine maintenance (cleaning of dirty audio/video heads etc.), consumables (styli, plug fuses, cables, batteries, etc.) cosmetic damage and the tuning of channels is not covered,.
THE FULL COST OF THE SERVICE/CALL WILL BE CHARGEABLE TO YOU IF NO MECHANICAL OR ELECTRICAL FAULT IS FOUND WITH YOUR PRODUCT.

Software Driven Products
Some products, for example DVD players, digital receiving equipment function like computers and rely upon software/firmware to operate.
Changes in the way that disc or broadcast software is written, sometimes require subsequent upgrades to products . These upgrades are chargeable.

Plasma, TFT, LCD, LED Monitors & Televisions
These displays are made up of millions of pixels. Behind each pixel is a semiconductor. When a semiconductor fails it manifests itself as a bright, dark or coloured dot on the screen that stands out from the rest. Mass production methods cannot guarantee an absolutely fault-free screen display and buyers should be aware of the possibility of imperfections (in the form of a few isolated constantly lit/unlit pixels).
Due to this there is a commonly accepted "tolerance level" by which screens may display such imperfections (or stuck pixels) without being classified as faulty. We can only accept as faulty for refund/repair if the number of stuck pixels exceeds the manufacturer’s guidelines. The number required for the monitor or television to be classified as faulty does vary between manufacturers. Please check with the relevant manufacturers as to their 'tolerance level'.
This does not affect your statutory rights.

Refund & Exchange Policy
The Company offer a twenty-eight day exchange policy (subject to conditions). As follows:
NOTE: The Company will not accept goods returned that are found NOT to be faulty or because the customer does not require them. This includes all mail order & Internet transactions that fall outside the 'The Distance Selling Regulations'.
" Under the 'Distance Selling Regulations (DSR) you have a seven day cooling off period.
If goods are returned under DSR the purchaser must make arrangements to return them.
The Company will within a period of 28 days exchange or refund in full any product that is found to have a confirmed fault or defect. This is subject to the goods not being misused or damaged in anyway. All products must be returned with all components. (Instruction booklet, remote control packaging leads etc). Refunds & Exchanges will not be carried out until the product has been returned in its original packaging with ALL accessories. & instructions
In case theRETURNS PROCEEDURE.pdf product is faulty and if you are in any of these postcodes BT, IM, PA, ML, KA, KY, PH, IV, KW, FK, HS, ZE, TR, PO (Isle of Wight), IV (Scottish Isles) the product will need to be serviced by the local repair agent and we will not be liable for collection and delivery charges from these postcodes in case that it needs to be exchanged within 28 days
Thereafter, all confirmed faults would be repaired within the period and terms of the Manufacturers' warranty. 
This does not affect your statutory rights.
All refunds issued will be the same as the tender type, however if this is not possible a cheque refund will be raised via our Head Office.
PLEASE NOTE: Once arranged, appliance collection or connections may be cancelled but will still be charged. No refund will be offered.

Waste Electrical & Electronic Equipment (WEEE)
David Orton Ltd is part of the DTS scheme and has contributed towards the updating of local recycling facilities. Registration No 2280
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed out Wheelie Bin symbol to shown that they were produced after 13th August 2005 and should be disposed of separately from normal household waste so that they can be recycled.
Find out how to minimise your effect on the environment by visiting www.recycle-more.co.uk this website will help you locate your nearest recycling facility and has tips on household symbols and 'What Not' to put in your wheelie bin.
Help Line.

If you have any reason to be dissatisfied. Please call our customer service team on 01462 452248 and if busy ask them to call back. Or you can send an email to support@ortonsaudiovisual.com It is important to us to receive feedback to enhance to our customer service.
Please note that we may record and monitor your calls for training and quality purposes.

David Orton Limited is registered in England and Wales. Company Registration No.2671839